Despite my own issues with Orange as a phone company, Maureen has her own longstanding account and continues to use them – the reason is simple – as an Orange mobile customer, for a while they were offering home broadband for a fiver, including free calls (VOIP phone) to /orange mobiles. As our mobile phones don’t work in Wark, it’s handy to be able to call the kids on their Orange mobiles for free.
Before anyone is daft enough to go down this route however, consider this… originally we received an Orange modem with the deal – you have to use theirs, a large, ugly grey thing, otherwise the free calls don’t work (this is deliberate – you CANNOT use another modem and still get the free VOIP calls). It is without a doubt the crappiest modem I’ve ever owned both to look at and to operate, so much so that I realised some time ago, when it continually packed in at random but about once every few days, that the only way to keep it going was to fit a 24-hour timer and reset it every night. That seems to have done the job. Hardly ideal.
Last week we went to the Orange store and asked about an upgrade. Well, apparently when Maureen’s contract is up for renewal, she can also get the latest modem. I thought there might have been a ray of light here as the model on show in the Orange shop is a sleek black Netgear modem…. that is until I looked at the reviews on Amazon – Orange, true to form have done it again.
Take a look at these reviews… not hand picked but straight off the page. Pretty much says it all, really… this is the new modem – not the old!!! I can see a move elsewhere coming on.