in December 2009 I bought a TV from Tescos, right at the end of a special offer that said something like "Get Sky HD and a TV from us and you get free installation and a £50 Tescos voucher".
At the time I wrote a blog about the issues I had getting this going, wrong telephone numbers on the offer, Sky employees who knew nothing about a Tesco deal etc. Well, eventually after many phone calls I got the installation – and all’s well… except, no Tesco voucher.
Now you may say that a Tesco voucher is no big deal, but put it this way, how would you feel if someone stole £50 cash from you.. it’s the same thing, it’s now MAY and I still don’t have the Tesco voucher. As we get our groceries there it’s half the week’s groceries!
I tried again at the Hexham store last week and the assistant eventually got very embarrassed about the fact she had to wait for ages on the phone to SKY only to get through to someone – who passed her onto another department – who in turn put her on hold got ages… EXACTLY what I had to go through with Sky…(I think it’s fair to say that by and large, call centres just DON’T work for customers). Eventually I had to leave, empty-handed. She was very helpful and took my number – but the end result was no result. Several days later I’ve had no call from her despite the promise!
I’ve now written off AGAIN to SKY to ask them where my voucher is…4 months and a week down the line. I received an email from SKY to say they had no TESCO £50 vouchers but they had a Marks and Spencer £50 voucher. Not the same thing I’m afraid so I wrote back to remind them that the Tesco’s voucher was part of the deal.
Apparently they’ve been on the phone to say they have TWO £25 Tescos vouchers on the way. I’ll believe it when I see it.
Don’t you get REALLY, REALLY sick of having to chase up large companies who promise perfection and can’t organise a brewery visit?
Update 22/5/2010 – the two vouchers did eventually turn up – thanks to Sky, not Tescos – 5 months – not bad.