We value your service Not
“We value your call”
“we apologise but our staff are attending to other customers”
Seems to me that if someone valued my call that much – they’d make sure they could answer the calls. Of course anyone can hit peak times when they just can’t handle the number of calls – personally if I can’t leave a message I’d rather here the engaged tone – at least then I know I’m not paying for it and I can leave my phone to battle it out – but as an example – has anyone EVER gotten straight through to the likes of Orange? I certainly haven’t.