Scargill

They’re at it again…. the incompetents at Orange have well and truly surpassed previous levels of ineptitude this time.

I’ve just been told we’ve not had an Orange bill recently and I remembered I’d had something from them recently in email. I looked up the email and sure enough – get your bill online… so I tried – it wanted an email and password.   I’ve never used this before so I rang them up. Wrong department.

The right department then told me I had to go online – to get my bill. I said I had no password. They said register.. to register you have to receive a text message to your mobile and answer 2 questions you set when you signed up. I signed up YEARS ago and my mobile doesn’t work at home.

I range back and went through the usual raft of automated messages – at 14.4p per minute cost to me of course – I’m currently running at just over £1. All through this AS USUAL “we are currently very busy” – which in English means “we don’t employ enough staff because WE DON’T CARE!”   In the meantime I managed to find a message that told me I could ask for printed invoices – at £3 each!!! But I could only get these by going online – which of course I can’t do because I don’t have my password..

What a complete bunch of asses…… I’ve had to resort to writing them a letter!