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The Future’s GRIM – the Future’s Orange

It looks like the morons at Orange are at it again… regular readers will know of the struggles I’ve had with them over the years…

The last time we were in the Orange store, they offered us inexpensive home broadband as we “upgraded” Maureen’s mobile phone. That would be around 3 weeks ago. We duly signed the papers, took the new phone and went about our business.

A couple of days later, I tried the broadband (not REALLY expecting it to work quite so soon but keen to at least get it set up). It immediately struck me that I’d need a username and password for the modem – so I rang up Orange. They confirmed the order but we were not yet on the system so they could not give us the information.

At that point both Maureen and I had to leave the country and head for the USA. We spent 2 weeks over there during which time her sparkly new Android phone from Orange simply would not connect. Orange were useless during this time as they had NO idea why it would not work and could only offer that I swap SIMS with my iPhone, purely to determine if the SIM was at fault.. or the PHONE was at fault. It was the phone.  On the last day in the states, at the airport, her phone started to work all by itself!

Today I rang Orange to get the username and password and ended up talking to some mindless idiot from a call centre in India. “I’m sorry but I can’t be helping you today as you are not the holder of the contract” – he said, despite being reminded that this was on MY mobile phone bill and I signed the contract at the Orange store.  I left it until Maureen returned.

I just had a very upset wife on the phone. Firstly the broadband won’t be on for another 3 weeks because they screwed something up and didn’t bother to get in touch… and another mindless call centre idiot after very long and convoluted conversation, told her that the “phone was not designed for International use”.  I should point out that this is the internationally used HTC Desire on Android, designed somewhere in deepest Asia and sold all over the world.

Bunch of complete idiots. As soon as I find the time to get to the Orange store, one of their employees is going to have a very hard day…

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